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Detailed instructions how to ...

General

... get memberships

Logged in > User Menu > My Profile > Memberships tab

Click this link for detailed instructions

... pay in and withdraw money

Logged in > User menu > Pay in & Withdraw Money

Deposits – 3 methods: Bank Transfer, Direct Debit or PayPal (including credit and debit cards)
Please note that not all these methods are available at all times and for all transactions

Withdrawals and Loan Disbursals – 3 methods: Direct Credit, Bank Transfer or PayPal (including credit and debit cards)
Please note that not all these methods are available at all times and for all transactions

Loan Repayments are always via Direct Debit. Manual Repayments may be made by bank transfer or PayPal (including credit and debit cards) in the case of a failed Direct Debit or missed repayment. 

Click this link for detailed instructions

... use My Profile

Logged in > User Menu > My Profile

Tabs: Contact Info, Financial (showing for lenders), Memberships, Forum, Email Preferences.
An example of a lender's profile page is shown below:

MyProfileL

... manage email preferences

Logged in > User Menu > My Profile > Email Preferences Tab

Click this link for detailed Instructions

... edit My Profile

Logged in > User Menu > Edit My Profile or

Logged in > User Menu > My Profile > Edit My Profile

EditMyProfile

Status & ID, Employment & Financial tabs for uploading documents, see next section.

After any changes are made click the "Update" button.

... upload documents

If you are required to upload documents, this may be achieved using Edit Profile.

Logged in > User Menu > Edit My Profile, or

Logged in > User Menu > My Profile > Edit My Profile.

The tabs that contain the document upload facilities are Status & ID (Passport ID Photo Page, Utility 1 and Utility 2, UK Photo Driving Licence, Other) Employment (Payslip) & Financial (Bank Statement). For example the Status & ID tab is shown in the screenshot below:

EditMyProfile1

For the document that you wish to upload click the up/down arrors and select "Upload file", then next to "Select file" click "Choose File". The file explorer will open up for you to select the appropriate file for upload, then click the "Update" button at the foot of the page.

upload file

... use the User Account

Logged in > User Menu > User Account

From a borrower perspective, as loan accounting is conducted within each individual loan account, the User Account is irrelevant. For lenders, the User Account is a transaction statement of the Holding Account showing the accounting details of Deposits, Withdrawals, Adjustments, Loan Disbursals to borrowers, Fees and Interest.

User Account

... manage newsletters

Logged in > User Menu > Newsletters

Newsletters

Borrower

... use the Quick Loan Calculator

Main menu item > Get a Loan > Quick Loan Calculator

Click this link for detailed instructions

... use the Full Loan Calculator

Logged in > Borrower Menu > Loan Calculator

Click this link for detailed instructions

... create a Loan Request in the Bidding market

Logged in > Borrower Menu > New Bidding Loan Request

Click this link for detailed instructions

... edit or modify a Loan Request

Logged in > Borrower Menu > My Borrowing Account > My Active Loan Requests > Open the Loan Request for editing by clicking on the Loan Request where it shows EDIT LOAN REQUEST, or

Logged in > Main Menu > Lending > View Loan Requests > Open the Loan Request for editing by clicking on the Loan Request where it shows EDIT LOAN REQUEST

Click this link for detailed instructions

... accept (or decline) a loan offer

Logged in > Borrower Menu > My Borrowing Account > My Active Loan Requests > Open the Loan Request by clicking on the Loan Request Title link, or

Logged in > Borrower Menu > My Borrowing Account > Actions Required > LOAN REQUEST NEEDS ACTION > Open the Loan Request by clicking on the Loan Request Title link:

Actions Required

Click this link for detailed instructions

... make a manual repayment

Logged in > User menu > Pay in & Withdraw Money

Manual Repayments, usually made in the case of a failed Direct Debit or missed repayment, may be made via Bank Transfer or PayPal. Also used for paying Failed Direct Debit / Late Repayment Fees and additional interest resulting from those.

Click this link for detailed instructions

... make a change to your repayment instalment plan

Buy CIP Membership

Click this link for detailed instructions

... use the Borrowing Account

Logged in > Borrower Menu > My Borrowing Account

Click this link for detailed instructions

... set up, review, change, cancel or print my direct debit instructions

Set up a direct debit is covered in the Accept (or Decline) a Loan article.

Review, change, cancel and print a direct debit is covered in the Borrowing Accounts article.

 

ADVANCED BORROWER

... create a Loan Request in the Matching market

Logged in > Advanced Borrower Menu > Matching Loan Request

Click this link for detailed instructions

Lender

... use the Lending Calculator

Logged in > Main Menu - Lending > Lending Calculator

Click this link for detailed instructions

... view active Loan Requests

Logged in > Main Menu - Lending > View Loan Requests

Click this link to go to View Loan Requests

... place a bid in the Bidding market

Logged in > Main Menu - Lending > View Loan Requests >

Click on selected Loan Request title > Loan Details - Click Lending Offers Tab

Click this link for detailed instructions

... use the My Lending Account

Logged in Lender Menu > My Lending Account

Click this link for detailed instructions

... use the My Lending Bids

Logged in > Lender Menu > My Lending Bids

Click this link for detailed instructions

... use the My Loan Book

Logged in > Lender Menu > My Loan Book

Click this link for detailed instructions

... set up, review, change, cancel or print my direct debit instructions

Set up, review, change, cancel or print a direct debit is covered in the Pay In and Withdraw Money article.

... use the Secondary Market to sell and buy loans

Full detailed instructions may be found in the Secondary Market User Manual article.

... get a Tax Certificate for my lending

Select My Profile from the User menu:

 

Screen_Shot_2015-04-02_at_15.34.15.jpg

 

Click the tab "Tax Statements"

 

Screen_Shot_2015-04-02_at_15.31.48.jpg

By clicking the link "Download" for the tax year listed, you will see the statement open in a new browser window for download.

 

ADVANCED LENDER

... lend in the Matching market

Logged in > Advanced Lender Menu > AutoLend Settings

Click this link for detailed instructions

... set up lending portfolios, AutoLend settings

Logged in > Advanced Lender Menu > AutoLend Settings

Click this link for detailed instructions

... use the ARBU settings

Logged in > Advanced Lender Menu > ARBU Settings

Click this link for detailed instructions